For more information please contact us on:

01226 285600

Email: sales@phase5.co.uk
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What is Outpost?

Outpost is a very cost effective networking solution for small and medium sized businesses.

While being cost effective, the Outpost service provides a comprehensive and reliable solution for the key area's of IT within a small and medium business. It also boasts compatibility with a wide range of operating systems, and mobile devices. This is backed with both telephone and email based technical support service.

The service is compatible with Mac, Windows and Linux, as well as a wide range of mobile phones.
There is absolutely no setup costs and no contract period.

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Cost Benefits

The service is provided on a monthly rental basis, removing all up front setup costs. You do not need to buy a server since the service provides one. We feel that our rates are very competitive.

All server maintenance is included as part of the service, including the replacement of any parts that may be required to repair a fault, including replacement of the whole server.

The server supplied is very small and is built to consume as little power as possible.  At the same time, we have invested in low power hardware for the core networking components that back up this service so the service is overall very Green.  It has been estimated that our server takes less than 25% of the power than a traditional server draws so you might make a tiny saving on your electricity bill – but more importantly, we are both making an effort towards helping the environment.

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Scalability

As your business grows, the Outpost service can very easily grow with you.  You can change your package as required to accommodate business growth.  If you jump up more than two packages then we may need to replace your server, but let us worry about that.

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Security

Security of business data should be one of your greatest concerns, and one which the Outpost service can help you address.  What would happen if there was a flood resulting in the server, along with all workstations in your office being destroyed?  Do you have an up to date backup that is kept off-site?  Would you know where to start in replacing the server and setting it back up, and have the time to worry about that while trying to concentrate of putting the rest of your business back together?

Outpost includes a number of services to help you very quickly recover in the event of such a disaster.

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Anti-Spam

For most people, spam emails are just an annoyance that waste your time and money while you fish them out of your inbox every morning.  The threat from spam emails is actually far greater that most people realise.

Spam emails, while mostly used for advertising shady products that you really don’t want popping up on your screen in the workplace, also commonly have much more malicious intentions.  Two major examples are Viruses and something known as Phishing.

Spam email is the most common cause of virus infected workstations today.  In some cases, they can even infect your computer without you opening the email.  Phishing messages are potentially even more serious since they usually impersonate another company (such as your bank) and ask you to divulge extremely sensitive information, such as bank details and passwords.  In the case of your bank account – once they have the information they will simply login and empty your account for you.

The Outpost service takes a good look at every incoming email as it passes our firewalls and using a series of very complex tests, including a virus scan, is able to identify and eliminate about 99% of incoming spam messages before they reach your inbox.  This not only makes Monday morning more productive, but almost eliminates the number of potential risks that land in your inbox.

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Backups

Any documents stored on the local server are automatically backed up to our off-site, secure facility as quickly as possible, and on a regular basis.

In the event of a physical disaster (or indeed, theft) on your site that results in the destruction of the local server, we can install a standby server which will then simply download a full copy of your documents from the secure facility leaving you back up and running with your work quickly, and with much less effort than a traditional system restore.

The backup system can also be used to restore a file that may have been accidentally overwritten, or deleted.   The backup system takes copies of any new or changed files as frequently as possible.  (The actual frequency of backups depends on the number of changes, and sizes of files.)  A backup history is kept for at least 30 days which means it is possible to restore any version of a file that was backed up at any point in the past 30 days.  This provides an invaluable additional layer of security for your data.

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Advanced Email & Collaboration Service

The email service provided goes far beyond your traditional email solution.  After looking at the additional security and productivity provided simply by the Anti-Virus and Anti-Spam filtering on incoming email, the actual email system provides a range of collaborative functions for email, calendars and contact management.

These collaboration functions mean that you can share access to your email inbox, calendar and contact information with your colleagues.  A common example of this is to allow another member of staff to book meeting on your behalf and put them into your calendar.  It is also useful if you need to share your contact information with your colleagues in case they need to contact one of your clients in your absence.

Mobile phone integration and remote email access services build upon this by allowing you to access information while on the road.  Mobile phone integration in particular will help keep you up to date with what’s happening in your inbox with almost instant notifications of new mails coming in, while also providing the facility to reply there and then using your phone.  Your entire list of contacts is automatically downloaded to your phone so that should you need to call someone, all the numbers you need are right there waiting for you.

You can also make use of centralised calendars, contact lists and mailboxes for generic company use.  For example, a central calendar can be used for organising bookings for a meeting room, or use of a company vehicle.  A central contact list can be used so that everyone can find customer/supplier contact details quickly and easily.

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IT Support Helpdesk

Our team is available throughout working hours giving you direct access to technicians so that help is there when you need it.  The included technical support service is available over the telephone, online, or by email as frequently as needed, subject to reasonable use of course. On-site support is available but is charged for on a separate, case-by-case basis.

Our technicians have a number of tools available that enable them to interact directly with your computer (with your permission of course) to help identify and resolve any issues you may be having.  This also allows technicians to resolve almost all problems remotely, instead of having to visit your premises.  This saves us both time and money.

An in house, ticket based support system ensures that where a call is not resolved over the phone in the first instance, its progress is internally monitored and tracked to ensure the case is fully resolved within a reasonable timeframe and never forgotten.

We are also able to provide you with advice when purchasing new equipment to help ensure you buy the correct equipment for your needs.  Where we cannot supply you directly, we are also happy to find a supplier that can provide what you need and arrange a quotation for you.

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Service Pricing

The Plexus service is charged based on the number of users, and storage space you require.

The minimum service level is £75 per month and supports up to 3 users, and 10Gb of storage.

Should you require more than this, you can simply add on users or storage at the following rates:

If your company has multiple sites then we are also able to extend the service across multiple physical locations. Please contact us if you would like any further information.

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Additional Support Pricing

We are happy to provide additional IT support that is required over and above the included service. This is charged on a case by case basis. These support charges normally apply for on-site support requests, but may also be quoted if you request support with something that does not relate to the Outpost service. (For example, your home computer)

As an Outpost customer, we provide the paid support services at a substantially discounted rate (normal rate is £45 per hour) as described below.

If we need to travel to your site then we will change £3.20 per mile based on the distance travelled to get to your offices. (Note that the charge only applies one way)

For any time we spend on your behalf, we charge at a rate of £25 per hour.

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